9mobile Launches AI Personal Digital Customer Assistant

Posted by - January 23, 2020

9mobile has reaffirmed its commitment to a superior experience for its customers with the launch of ‘Enin’, a personal digital customer assistant on the 9mobile network. ‘Enin’, an Artificial Intelligence (AI)-enabled chatbot solution, is the first-of-its-kind by any Nigerian telco which provides virtual assistance to customers and interacts with them as a human would. According

Spectranet to Enhance Customer Experience

Posted by - December 9, 2019

Spectranet 4G LTE has launched an innovative product called the Car-Fi, targeted at premium internet customers and designed to enable internet services/broadband on the go. The Spectranet Car-Fi is the first of its kind since the commencement of internet service offering. Spectranet Car-Fi is a thumb-sized, integrated 4G mobile wireless router that takes power from

9mobile Promises Enhanced Customer Experience

Posted by - December 5, 2019

Telecom company, 9mobile, has introduced exciting new data plans and revamped its existing ones to enable customers on the network enjoy more value for their money. The initiative is to enable 9mobile customers have more data to stay online and enjoy superior browsing and streaming experience, as quality data just got more affordable. 9mobile is

NCC Lauds Airtel Nigeria on Customer Experience

Posted by - July 22, 2019

The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Prof. Umar Danbatta, has commended Airtel Nigeria for rolling out an innovative customer service programme to engage and obtain feedback from consumers. Speaking during the Airtel Customer Forum in Abuja recently, the EVC who was represented by the Director, Policy and Competition at NCC, Mohammed